Is CarePass right for me?

CarePass is suitable for individuals aged 18 years and above who want a convenient and affordable way to manage preventive healthcare needs.

How does CarePass work?

Subscribe to CarePass, activate your benefits via the ALPRO Pharmacy App, then redeem healthcare services at participating outlets nationwide.

What benefits are included in CarePass?

CarePass includes vaccination, health screening, optical screening, telemedicine access, physio, hearing check, wellness benefits and other healthcare services in one pass.

Where can I redeem CarePass services?

CarePass benefits can be redeemed at participating ALPRO Pharmacy outlets nationwide, with selected services at specialised centres including ALPRO Audiology, ALPRO Physio and ALPRO Optisaver.

Do I need to book an appointment?

Yes. Selected services such as blood tests and vaccinations require appointment booking to ensure smooth service delivery.

Redeem CarePass Benefits | CarePass by ALPRO

Already a CarePass Member?

Redeem Your CarePass Benefits

Choose your benefit, pick a participating ALPRO location, and send the right redemption details to the outlet or centre through WhatsApp.

Need help? Chat with our Customer Care on WhatsApp.

1. Select outlet

For blood screening and flu vaccination: choose State, City, and outlet. Only locations with open dates (Octopus status 1 — recruiting customers) appear. You can also search by outlet name.

2. Select event date

After you pick an outlet, choose an available session date and time from the calendar list.

3. Fill up details

Enter CarePass member name, mobile number, and IC or passport. Optional remark and coupon code.

4. WhatsApp outlet

Submit to open WhatsApp with your redemption request. The outlet confirms your booking when they reply.

Other CarePass benefits may use a different flow (walk-in, preferred date, or external app).

Service Outlet Date Confirm

Select a benefit to begin your redemption.

Step 1

Choose a service to get started

CarePass personal accident coverage benefit

Personal Accident Protection Coverage up to RM50,000

Step 2

Choose your outlet

Choose an outlet to continue. You can search by name or filter by state and city.

Step 3

Choose your appointment date

Next step

Continue outside this page

This benefit uses a dedicated booking link or app.

Do I need to activate CarePass before redeeming?

Yes. Please activate your CarePass membership first so your benefit can be verified by the outlet or service team.

Why do some services show event sessions while others ask for a preferred date?

Vaccination and blood test services usually follow available event sessions. Physio and audiology services collect your preferred date so the centre can arrange a suitable appointment.

Can I choose only a state when finding outlets?

Yes. Selecting a state shows all eligible outlets in that state. Selecting a city narrows the results further.

Is my booking confirmed immediately after WhatsApp opens?

No. The WhatsApp message sends your redemption request. Please wait for the outlet or centre to reply and confirm availability.