Alpro Health Sdn Bhd (“we”, “us”) processes personal data in Malaysia as a data user under the Personal Data Protection Act 2010 (PDPA). We are committed to handling personal data fairly, lawfully, and securely.
1. Application of the PDPA
The PDPA applies to commercial transactions. We apply its principles to personal data collected through this website, enquiry forms, email, WhatsApp business channels we operate, and the delivery of workplace health programmes where we determine purposes and means of processing.
2. General principles
- General principle: we process personal data fairly and for legitimate purposes.
- Notice and choice: we aim to tell data subjects what we collect and why, and to obtain consent where required.
- Disclosure: we disclose personal data only as permitted by the PDPA, our contracts, or your consent.
- Security: we take practical steps to protect personal data against loss, misuse, and unauthorised access.
- Retention: we keep personal data no longer than necessary for the purposes collected.
- Data integrity: we take reasonable steps to keep data accurate, complete, and not misleading.
- Access and correction: we provide a channel for subject access and correction requests as required by law.
3. Sensitive personal data
Where we receive health-related or other sensitive categories of personal data in the course of programme delivery, we treat such data with additional care and process it only where permitted by the PDPA and any applicable sector guidance.
4. Cross-border transfers
If personal data is transferred outside Malaysia (for example, to cloud or group systems), we do so in line with PDPA requirements for such transfers, including appropriate safeguards where applicable.
5. Your requests
You may contact us to exercise rights available under the PDPA, such as access or correction, subject to verification and legal exceptions. We will respond within reasonable timelines.
6. Complaints
If you believe we have mishandled your personal data, please contact us first. You may also refer to the Personal Data Protection Department of Malaysia (JPDP) for guidance on your rights.
7. Contact
PDPA and privacy enquiries: inquiry@alprohealth.com · Alpro Health Sdn Bhd, ALPRO Group Head Office, Lot 45880 Jalan Tech Valley 3/2, Sendayan Techvalley, 71950 Seremban, Negeri Sembilan, Malaysia.
Related: Privacy Policy · Terms of Use