Coverage Information
CarePass includes Personal Accident Protection Coverage up to RM50,000, worth RM75, for eligible active members.
Coverage is subject to the insurer’s policy wording, eligibility, claim process, exclusions, and approval criteria.
PA Coverage
Personal Accident Protection Coverage up to RM50,000
Benefit Snapshot
| Item | Detail |
|---|---|
| Coverage amount | Up to RM50,000 per covered member |
| Plan type | Group personal accident coverage tied to active membership |
| Eligibility | Malaysian members aged 18 to 65 |
| Coverage period | Aligned with active CarePass membership duration |
Sample Claim Journey
- Step 1: Notify supportMember or family contacts support. Contact the Customer Care Team at 1-800-88-8811 (9:00 AM – 5:00 PM, Monday to Friday, excluding public holidays), or email AIGMYCare@aig.com.
- Step 2: Submit documentsProvide incident report, medical records, and supporting IDs.
- Step 3: Insurer reviewPartner insurer reviews eligibility, terms, and claim completeness.
- Step 4: Claim outcomeApproved claim is processed according to policy terms and limits.
FAQ
Is this final coverage information?
Coverage is subject to policy wording, eligibility and claim approval criteria.
Can members claim now using this page?
For claims assistance, please contact the insurer’s Customer Care Team at 1-800-88-8811 or email AIGMYCare@aig.com.
What details apply?
Eligibility criteria, exclusions, claim timeline, required documents, and official policy wording apply.